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انتهى التقديم
- Job Title : Case Management Supervisor
- Reporting to: Protection Officer
- Sector: Protection
- Location: Taiz
- Available to start work: ASAP
Tasks and Responsibilities:
- Monitor and supervise the process of identification / assessment of CP, cases and GBV survivors by social workers.
- Supervise the activities related to Individual Case Management (ICM) for persons of concern in the location of intervention, in accordance with case management steps and with relevant tools and procedures.
- Support and manage social workers in their daily individual/collective PSS/PSFA activities and awareness raising activities.
- Undertake field visits to provide technical guidance to social workers, as well as regularly monitor the-progress of protection activities.
- Ensure all case management forms are up-to-date and approved by the Protection officer /Project-Manager.
- Ensure that all cases are filed, and that information is reported in detail about the case, background, case plan, follow-up and actions taken.
- Ensure that the data registered in the files is safe and kept confidential.
- Take regular samples of intake and assessment forms, checking on the quality and completeness of the case management records and facilitate regular case audits by the Protection officer.
- Ensure all data is systematically provided to the IM team.
- Develop and maintain up-to-date service mapping of the service providers operating in the area and take proactive steps to be informed about available services.
- Take the lead on internal and external referrals according to established referral pathways and maintain a referral tracker to keep an overview of ongoing and closed referrals.
- Develop and maintain effective working relationship with stakeholders , including partner agencies , community leaders and service providers in the target areas for follow-up and information sharing.
- Hold regular mentoring and coaching sessions of social workers based on identified needs and gaps.
- Flag any technical shortcomings to the Protection officer and facilitate trainings and on-the-job coaching to social workers.
- Communicate regularly with teams for updates on achievements and challenges.
- Present ECA cases for approval to the Protection officer and ensure follow-up with beneficiaries throughout the cash transferring process to confirm receipt of financial assistance, as part of the ICM, in a timely manner.
- Manage the 24/7 Hotline and refer cases according to needs, to the correct staff and location.
- Coordinate hotline staffing plan among CMS and all social workers for the location to ensure around-the-clock availability for beneficiaries.
- Ensure accurate quality reporting on the activities, on weekly/ monthly basis.
- Maintain regular and positive collaboration with the colleagues to harmonize approaches and methodologies of response
- •Share challenges and best practices and ensure that protection is mainstreamed into the other sectors of intervention.
- Provide input on protection trends based on case management data and feedback.
- Any other task assigned by the project officer/ coordinator.
Qualifications, Skills and Experience:
- Hold a BA in social services .
- At least 2- 3 years of professional experience working as Social Worker in Yemen, in particular case management for CP, GBV.
- Demonstrated familiarity with case management principles, standards and procedures, include relevant roll-out of SOPs for different protection typologies.
- Demonstrable experience in establishing and maintaining collaborative relationships with different sectoral counterparts/referral pathways.
- Strong collaboration, representation and negotiation skills.
- Demonstrated leadership and interpersonal skills.
- Excellent computer skills (proven computer literacy).
- Demonstrated experience in staff supervision.
- Strong experience with monitoring tools and systems relevant to case management.
